01
Legal Notice
Tony Wong Café is operated by Tony Wong Restaurant LLC, Dubai, United Arab Emirates. We are committed to delivering a refined dining experience in full compliance with applicable UAE laws, including consumer protection regulations.
All brand elements, menu compositions, and service concepts are proprietary and may not be reproduced without prior written authorization.
We continuously refine our offerings and reserve the right to adjust menu items, pricing, and policies to maintain the highest standards of quality and service.
02
Terms of Experience
By choosing Tony Wong Café, guests agree to the following:
- We are dedicated to providing a seamless and enjoyable experience for all guests. During peak hours, seating time may be thoughtfully managed to ensure fair access.
- Orders are prepared with precision and begin processing immediately upon confirmation; therefore, changes or cancellations are not available once confirmed.
- Our team maintains a respectful and professional environment. Service may be declined in rare cases where guest conduct impacts the experience of others.
- Exclusive offers and promotions are curated individually and are not combinable unless specified.
- Visual representations of menu items are indicative; slight variations may occur as part of our commitment to freshness and craftsmanship.
03
Privacy Commitment
Your trust is essential to us.
- We collect only the information necessary to enhance your experience, including reservations and order processing.
- All personal data is handled with strict confidentiality in accordance with UAE data protection standards.
- We do not sell or distribute personal information to third parties.
- Secure payment systems are used to ensure safe and reliable transactions.
04
Cookie Notice
To provide a smooth digital experience:
- Our website uses cookies to optimize functionality and understand guest preferences.
- These technologies do not store sensitive personal or payment data.
- Guests can manage cookies through their browser settings.
05
Refund & Resolution Policy
We stand behind the quality of every item we serve.
- As our products are freshly prepared, orders are considered final once preparation begins.
- If any aspect of your experience does not meet expectations, we encourage immediate feedback during your visit so our team can resolve it promptly.
- Where a genuine issue is verified, we may offer a replacement, store credit, or partial adjustment, at management discretion.
- Advance and online payments are non-refundable unless we are unable to fulfill the order.
06
Delivery & Order Integrity
- Delivery orders are fulfilled based on confirmed details provided by our platform partners, including Talabat, Careem, and Deliveroo.
- Each order is prepared under strict quality control and recorded through internal systems to ensure accuracy.
- Any concern regarding delivery orders must be reported through the respective platform within the designated timeframe.
- Requests submitted after consumption or significant delay may not be eligible for resolution.
- To protect both our guests and our business, we reserve the right to review and decline claims that are inconsistent with verified preparation records.
- Repeated misuse of refund requests or chargeback activity will be formally documented and may result in restricted service and escalation through payment providers.
